Shutdown problem

[Xander Bass]

Hello!

Sorry for my bad English I'm russian. I have two problems.

First problem occured after installing patch 1.5.0.725. There was speedway outcome until installing patch. It look like cross between highway and wide road. After installing patch it disappeared.

Second problem occured after power shutdown. I was gaming when the electricity was switched off in our house. Now when I press "play" button the game's crashing.

Thanks in advance for the answer.

[GildasfromFocus]

We need information about your hardware configuration:

WINDOWS XP
1. Click Start then Run or press Windows and R keys.
2. Type DXDIAG in the Run window and press Enter key.

WINDOWS VISTA/WINDOWS 7
1. Click Windows Start button or press Windows and R keys.
2. Type DXDIAG in the Search bar (bottom left) or in Run window and press Enter key.

System tab: Windows version, processor model and the amount of RAM memory.
Display tab: name of the graphics controller and the driver date.
Audio tab: name of the audio controller and the driver date.

[Xander Bass]

Windows XP Professional SP3 (5.1.2600) [Licensed]
AMD Athlon X2 Dual Core 3600+
2048 Mb RAM
GeForce 8400GS (512Mb; last updated 01.03.2012 to v.6.14.0012.9610)
Creative Audigy SE (last updated 15.06.2007; v.5.12.0001.0514)

The game was started successfull after removing all saves (of course I save it in another place on the hard drive). It started as after installation. Question: is it possible to restore my cities?

[GildasfromFocus]

Yes, il's possible to restore the game

To reset the settings of CitiesXL 2012:

1. Open My Computer then your (C:) local disk.
2. Open Documents and Settings folder.
3. Open your username folder.
4. Open Local Settings folder (*)
5. Open Application Data folder.
6. Open Focus Home Interactive.
7. Delete CitiesXL 2012 folder.
8. Run CitiesXL 2012.

(*) Note that on some Windows systems the application data folder is hidden by default.
Here is how to make it visible:
Click Tools, Folder Options then View tab.
Check Show hidden files and folders.
Click OK.

[Xander Bass]

Game's restored. But I can't restore my previous cities. After copying old saves the game occurres error again.

[GildasfromFocus]

1. Open My Computer then your (C:) local disk.
2. Open Documents and Settings folder.
3. Open your username folder.
4. Open Local Settings folder (*)
5. Open Application Data folder.
6. Open Focus Home Interactive.
7. Delete CitiesXL 2012 folder.
8. Copy the other file Cities XL 2012 that is to say your Backup.
9. Run CitiesXL 2012.