CITIES XL Technical FAQ

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CITIES XL Technical FAQ

Postby FocusTechSupport » 14 October 2010, 09:26

INTRODUCTION

- If you cannot run the game or you are experiencing stuttering, please close any background applications that could be the cause of this (virus scanners, optimization tools...).
- Please update your graphics and audio drivers as well as your operating system via Windows Update.



CONTENTS

    GAME ACTIVATION
  1. Cannot activate the game.
  2. Activate manually the game.
  3. Deactivate the game.
  4. Reset the game activation.

    UPDATE THE DRIVERS OF THE COMPUTER
  5. How to identify the graphics controller of the computer.
  6. AMD graphics controllers for desktop computer.
  7. AMD graphics controllers for laptop computer.
  8. NVIDIA graphics controllers for desktop computer.
  9. NVIDIA graphics controllers for laptop computer.
  10. How to identify the audio controller of the computer.
  11. Update REALTEK audio controller drivers.
  12. Update CREATIVE SOUND BLASTER X-FI audio controller drivers.
  13. AMD processor drivers for Windows XP.
  14. Optimizer for AMD Athlon64 X2 processors.
  15. Delete old drivers from your system.

    CUSTOMER SERVICE/TECHNICAL SUPPORT
  16. Contact the Customer Service of Cities XL official online shop.
  17. Contact the Technical Support for Cities XL.





A. CANNOT ACTIVATE THE GAME

Please disable your antivirus/firewall in order to activate the game.
If you have F-Secure antivirus/firewall, please temporarily disable DeepGuard of F-Secure.
If you have PC Tools Spyware Doctor, please disable it.



B. ACTIVATE MANUALLY THE GAME

You can activate manually Cities XL using a Manual Activation Key.
You can get a Manual Activation Key from another computer with an Internet access or from a smartphone.

1. Run Cities XL.
2. Enter the Cities XL Activation Key (Serial Number) from the activation window and click "I already have an Activation Key" on the bottom left.
3. Click the link http://activation.focus-home.com/
4. Enter the Activation Key (Serial Number) then the Hardware Code (from the game activation window) then click Activate button.
5. Copy the Manual Activation Key.
6. From the game activation window, enter the Manual Activation Key and click Next button on the top right.
7. Once the game activated, click the OK button and run Cities XL.



C. DEACTIVATE THE GAME

DVD/DIGITAL VERSION:
1. Click the Windows Start button then Computer.
2. Open Local Disk (C:) then the Program Files or the Program Files (x86) folder.
3. Open Focus Home Interactive folder then Cities XL folder.
4. Run the application ACPC.EXE and click the Activate or deactivate product button.
5. Click the Deactivate license button.

STEAM VERSION:
1. Click the Windows Start button then Computer.
2. Open Local Disk (C:) then the Program Files or Program Files (x86) folder.
3. Open Steam folder then Steamapps folder.
4. Open Common folder then Cities XL folder.
5. Run the application ACPC.EXE and click the Activate or deactivate product button.
6. Click the Deactivate license button.



D. RESET THE GAME ACTIVATION

If you cannot reactivate Cities XL, please reset the game activation:

1. Press Windows and R keys then type REGEDIT in the Run window and click the OK button.
2. Click the Yes button.
3. Open the key HKEY_CURRENT_USER then the key Software and the key FOCUS.
4. Delete the key Cities XL and close the Registry Editor.
5. Run Cities XL and reactivate the game.



E. HOW TO IDENTIFY THE GRAPHICS CONTROLLER OF THE COMPUTER

1. Press Windows and R keys.
2. Type DXDIAG and click OK button.
3. Click Display tab.



F. AMD GRAPHICS CONTROLLERS DRIVERS FOR DESKTOP COMPUTER

AMD RADEON HD 2000/3000/4000 SERIES

WINDOWS XP
1. Click http://www2.ati.com/drivers/legacy/13-1 ... c_whql.exe
2. Save the application 13-1-legacy_xp32_dd_ccc_whql.exe on the hard disk.
3. Once the download done, run 13-1-legacy_xp32_dd_ccc_whql.exe and follow the instructions.

WINDOWS VISTA/WINDOWS 7/WINDOWS 8 32
1. Click http://www2.ati.com/drivers/legacy/13-1 ... dd_ccc.exe
2. Save the application 13-1-legacy_vista_win7_win8_32_dd_ccc.exe on the hard disk.
3. Once the download done, run 13-1-legacy_vista_win7_win8_32_dd_ccc.exe and follow the instructions.

WINDOWS VISTA/WINDOWS 7/WINDOWS 8 64
1. Click http://www2.ati.com/drivers/legacy/13-1 ... dd_ccc.exe
2. Save the application 13-1-legacy_vista_win7_win8_64_dd_ccc.exe on the hard disk.
3. Once the download done, run 13-1-legacy_vista_win7_win8_64_dd_ccc.exe and follow the instructions.

AMD RADEON HD 5000/6000/7000 SERIES

WINDOWS XP
1. Click http://www2.ati.com/drivers/13-1_xp32_dd_ccc_whql.exe
2. Save the application 13-1_xp32_dd_ccc_whql.exe on the hard disk.
3. Once the download done, run 13-1_xp32_dd_ccc_whql.exe and follow the instructions.

WINDOWS VISTA/WINDOWS 7/WINDOWS 8 32
1. Click http://www2.ati.com/drivers/13-1_vista_ ... c_whql.exe
2. Save the application 13-1_vista_win7_win8_32_dd_ccc_whql.exe on the hard disk.
3. Once the download done, run 13-1_vista_win7_win8_32_dd_ccc_whql.exe and follow the instructions.

WINDOWS VISTA/WINDOWS 7/WINDOWS 8 64
1. Click http://www2.ati.com/drivers/13-1_vista_ ... c_whql.exe
2. Save the application 13-1_vista_win7_win8_64_dd_ccc_whql.exe on the hard disk.
3. Once the download done, run 13-1_vista_win7_win8_64_dd_ccc_whql.exe and follow the instructions.



G. AMD GRAPHICS CONTROLLERS DRIVERS FOR LAPTOP COMPUTER

AMD RADEON MOBILITY HD 2000/3000/4000/5000/6000/7000 SERIES

WINDOWS XP
1. Click http://fichiers.touslesdrivers.com/2995 ... cl_mod.exe
2. Save the application 10-12-mobile_xp32_dd_ccc_ocl_mod.exe on the hard disk.
3. Once the download done, run 10-12-mobile_xp32_dd_ccc_ocl_mod.exe and follow the instructions.

WINDOWS VISTA/WINDOWS 7 32
1. Click http://www2.ati.com/drivers/mobile/12-4 ... dd_ccc.exe
2. Save the application 12-4_mobility_vista_win7_32_dd_ccc.exe on the hard disk.
3. Once the download done, run 12-4_mobility_vista_win7_32_dd_ccc.exe and follow the instructions.

WINDOWS VISTA/WINDOWS 7 64
1. Click http://www2.ati.com/drivers/mobile/12-4 ... dd_ccc.exe
2. Save the application 12-4_mobility_vista_win7_64_dd_ccc.exe on the hard disk.
3. Once the download done, run 12-4_mobility_vista_win7_64_dd_ccc.exe and follow the instructions.



H. NVIDIA GRAPHICS CONTROLLERS DRIVERS FOR DESKTOP COMPUTER

NVIDIA GEFORCE 6/7/8/9/100/200/300/400/500/600 SERIES

WINDOWS XP
1. Click http://us.download.nvidia.com/Windows/3 ... l-whql.exe
2. Save the application 306.23-desktop-winxp-32bit-international-whql.exe on the hard disk.
3. Once the download done, run 306.23-desktop-winxp-32bit-international-whql.exe and follow the instructions.

WINDOWS VISTA/WINDOWS 7/WINDOWS 8 32
1. Click http://us.download.nvidia.com/Windows/3 ... l-whql.exe
2. Save the application 310.70-desktop-win8-win7-winvista-32bit-international-whql.exe on the hard disk.
3. Once the download done, run 310.70-desktop-win8-win7-winvista-32bit-international-whql.exee and follow the instructions.

WINDOWS VISTA/WINDOWS 7/WINDOWS 8 64
1. Click http://us.download.nvidia.com/Windows/3 ... l-whql.exe
2. Save the application 310.70-desktop-win8-win7-winvista-64bit-international-whql.exe on the hard disk.
3. Once the download done, run 310.70-desktop-win8-win7-winvista-64bit-international-whql.exe and follow the instructions.



I. NVIDIA GRAPHICS CONTROLLERS DRIVERS FOR LAPTOP COMPUTER

NVIDIA GEFORCE 8M/9M/100M/200M/300M/400M/500M/600M SERIES

WINDOWS XP/WINDOWS VISTA/WINDOWS 7/WINDOWS 8
1. Click http://www.nvidia.com/object/notebook_drivers.html
2. Click the DOWNLOAD NOW button under Automatically Find Drivers For My NVIDIA-Powered Notebook.
3. Follow the instructions.

This is a reference driver that can be installed on supported NVIDIA GeForce notebook GPUs.
However, please note that your notebook original equipment manufacturer (OEM) provides certified drivers for your specific notebook on their website.
NVIDIA recommends that you check with your notebook about recommended software updates for your notebook.



J. HOW TO IDENTIFY THE AUDIO CONTROLLER OF THE COMPUTER

1. Press Windows and R keys.
2. Type DXDIAG and click OK button.
3. Click Sound tab.



K. REALTEK AUDIO CONTROLLERS DRIVERS

REALTEK AC97 AUDIO DRIVER UPDATE FOR WINDOWS XP
1. Click http://fichiers.touslesdrivers.com/22516/WDM_A406.exe
2. Save the application WDM_A406.exe on the hard disk.
3. Once the download done, run WDM_A406.exe and follow the instructions.

REALTEK HD AUDIO DRIVER UPDATE FOR WINDOWS XP
1. Click http://fichiers.touslesdrivers.com/34663/WDM_R270.exe
2. Save the application WDM_R270.exe on the hard disk.
3. Once the download done, run WDM_R270.exe and follow the instructions.

REALTEK HD AUDIO DRIVER UPDATE FOR WINDOWS VISTA/WINDOWS 7/WINDOWS 8
1. Click http://fichiers.touslesdrivers.com/3466 ... 8_R270.exe
2. Save the application Vista_Win7_Win8_R270.exe on the hard disk.
3. Once the download done, run Vista_Win7_Win8_R270.exe and follow the instructions.



L. CREATIVE SOUND BLASTER X-FI AUDIO CONTROLLERS DRIVERS

- Sound Blaster X-Fi
- Sound Blaster X-Fi Elite Pro
- Sound Blaster X-Fi Fatal1ty
- Sound Blaster X-Fi Platinum
- Sound Blaster X-Fi Platinum Fatal1ty Champion Series
- Sound Blaster X-Fi XtremeGamer
- Sound Blaster X-Fi XtremeGamer Fatal1ty Professional Series
- Sound Blaster X-Fi XtremeMusic

WINDOWS XP/WINDOWS VISTA/WINDOWS 7/WINDOWS 8
1. Click http://ccfiles.creative.com/manualdn/Dr ... _0015A.exe
2. Save the application SBXF_PCDRV_L11_2_18_0015A.exe on the hard disk.
3. Once the download done, run SBXF_PCDRV_L11_2_18_0015A.exe and follow the instructions.

- Sound Blaster X-Fi Titanium
- Sound Blaster X-Fi Titanium Fatal1ty Champion Series
- Sound Blaster X-Fi Titanium Fatal1ty Professional Series
- Sound Blaster X-Fi Titanium Professional Audio

WINDOWS XP/WINDOWS VISTA/WINDOWS 7/WINDOWS 8
1. Click http://ccfiles.creative.com/manualdn/Dr ... 7_0009.exe
2. Save the application XFTI_PCDRV_LB_2_17_0009.exe on the hard disk.
3. Once the download done, run XFXA_PCDRV_LB_1_04_0079.exe and follow the instructions.



M. AMD PROCESSOR DRIVERS FOR WINDOWS XP

The processor driver is compatible with the AMD Athlon 64, Mobile Athlon 64, Phenom, Sempron, Mobile Sempron, Mobile Turion and all Opteron processors including Quad-Core.

1. Click http://support.amd.com/us/Processor_Tec ... 320053.zip
2. Save AMD_Processor_Driver_1320053.zip file on the hard disk.
3. Open AMD_Processor_Driver_1320053.zip and run setup.exe file.
4. Follow the instructions.



N. OPTIMIZER FOR AMD ATHLON64 X2 PROCESSORS

The AMD Dual-Core Optimizer update for desktop computer * is required only if you have stuttering and crashes with your games.
If you do not have any problem with your games, please do not install this update.
This update is for Windows XP and Windows Vista only.

WINDOWS XP/WINDOWS VISTA
1. Click http://support.amd.com/us/Processor_Tec ... _1.1.4.zip
2. Save DCO_1.1.4.zip file on the hard disk.
3. Open DCO_1.1.4.zip and run Setup.exe.
4. Follow the instructions.

* If you have a laptop computer, please do not install AMD Dual-Core Optimizer.



O. DELETE OLD DRIVERS FROM YOUR SYSTEM

Driver Fusion helps you to manage your devices and assist with a complete uninstall of old system drivers in the easiest possible way.

How to download and install Driver Fusion:

1. Click http://www.treexy.com/media/29919/drive ... _1.5.0.exe
2. Save the application driver_fusion_1.5.0.exe on the hard disk.
3. Once the download done, run driver_fusion_1.5.0.exe and choose the language.

How to use Driver Fusion:

1. Uninstall the current display drivers and restart the computer.
2. Run Driver Fusion*, select the drivers that you have removed (AMD Display or NVIDIA Display) and click the Delete button.
3. Restart the computer and install the new drivers.

* For Windows Vista, Windows 7 and Windows 8 users, please run Driver Fusion in administrator mode:
- Right click Driver Fusion shortcut and click Run as administrator.



P. CONTACT THE CUSTOMER SERVICE OF METABOLI GAMESPLANET ONLINE SHOP

The digital version of the game available on the Cities XL official web site is published by Metaboli GamesPlanet online store.
The game key and the download links are provided by Metaboli GamesPlanet.
If you did not received your key and the download links, please check your Spam filter settings and look through your Junk folder.
Please contact the Customer Service of Metaboli GamesPlanet for all problem with your order:

BY FORM:
http://eu-focushop.gamesplanet.com/faq_shop/submit.do

BY EMAIL:
supportdl.focus@gamesplanet.com
support-shop@gamesplanet.com

WEB SITE:
http://www.gamesplanet.com



Q. CONTACT THE TECHNICAL SUPPORT FOR CITIE XL

You can contact the technical support for Cities XL via e-mail by writing to: support@focus-home.com

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