How do you retrieve the product key?

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hybridmike09
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Joined: 16 August 2010, 05:57

How do you retrieve the product key?

Postby hybridmike09 » 25 September 2010, 02:17

I saw the offer from Focus concerning the use of the product key from Cities XL ('09). How do I retrieve it?

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mr-tom
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Re: How do you retrieve the product key?

Postby mr-tom » 25 September 2010, 08:22

It should be with your game media, on the back of the manual if you bought a physical copy.

If download then presumably would have been in an email.

If you've lost these, then:
viewtopic.php?f=11&t=427
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hybridmike09
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Joined: 16 August 2010, 05:57

Re: How do you retrieve the product key?

Postby hybridmike09 » 25 September 2010, 16:08

mr-tom wrote:It should be with your game media, on the back of the manual if you bought a physical copy.

If download then presumably would have been in an email.

If you've lost these, then:
viewtopic.php?f=11&t=427




If I remember correctly, I ordered the box version from Monte Cristo and the product key was emailed to me but I'll check the instruction manual to be sure....Thanx!

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mr-tom
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Re: How do you retrieve the product key?

Postby mr-tom » 25 September 2010, 19:44

If you have the manual, the product key should be printed on the back.
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hybridmike09
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Re: How do you retrieve the product key?

Postby hybridmike09 » 26 September 2010, 03:10

I found the manual and I was right, no product on the back of it. I emailed tech support but Im not hopeful they will respond.

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mr-tom
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Re: How do you retrieve the product key?

Postby mr-tom » 26 September 2010, 17:04

They should do.
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hybridmike09
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Re: How do you retrieve the product key?

Postby hybridmike09 » 28 September 2010, 00:33

mr-tom wrote:They should do.



I followed what Tech support wanted and emailed this morning but no reply with my CD key. They requested:

email used to login
login username
password


<This is the email they sent me at 9am this morning:
Hello,

To retreive your Cities XL player key, the login, the password and the e-mail of your player account are required.

Best Regards,

Technical Support
Focus Home Interactive

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mr-tom
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Re: How do you retrieve the product key?

Postby mr-tom » 28 September 2010, 07:36

Sounds fair enough.

Think of it as being a bit like contacting your bank. You need to prove the money is yours before they'll remove it from your account. This is the same, and since you bought that serial number, they wouldn't want to assign it to somebody who was just pretending to be you.
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hybridmike09
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Re: How do you retrieve the product key?

Postby hybridmike09 » 30 September 2010, 04:36

Got it! I'm ready for CXL '11 now :)

Julien_drop
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Re: How do you retrieve the product key?

Postby Julien_drop » 24 March 2012, 09:15

OK thanks


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