Cannot register the game

Moderator: Focus Team

colriev
Posts: 1
Joined: 10 August 2012, 06:16

Cannot register the game

Postby colriev » 15 August 2012, 03:24

I just bought CitiesXL version 1.0.0.297 and installed it with windows vista, then updated to version 1.1.0.457 successfully. I entered all my info on the registration page and carefully double checked accuracy. When I selected the registration button at the bottom of the page I got a message stating "Supplied activation key doesn't exist or already assigned".

There is no manual in my case. I used a code from a sticker inside of the case ( 24 letters ) to attempt registration, is this not the right code to put in as the activation key? Any help would be appreciated as I cannot do anything with the game at this point.

Thanks;

-Colin-

FocusTechSupport
Moderator
Posts: 505
Joined: 19 July 2010, 16:32
Location: Paris, France
Contact:

Re: Cannot register the game

Postby FocusTechSupport » 04 September 2012, 17:56

Hello,

A. FOR THE DVD VERSION AND DIGITAL VERSION (EXCEPT THE STEAM VERSION):

The latest game version is required in order to connect to the Cities XL server and play the game in solo mode.
Since the closure of Monte Cristo company, the multiplayer servers were closed. The Cities XL key is no more required.

- Please download and install the following update for the 1.0.0.297 version of Cities XL:

1. Click http://support.focus-home.fr/CXL_1.0.0. ... 457-B3.zip
2. Save CXL_1.0.0.297_to_CXL_1.1.0.457-B3.zip file on the hard disk.
3. Once download done, open CXL_1.0.0.297_to_CXL_1.1.0.457-B3.zip file.
4. Run CXL_1.0.0.297_to_CXL_1.1.0.457-B3.exe application file and follow the instructions.

If you have Windows Vista or Windows 7 and you cannot install the update:
Right mouse click CXL_1.0.0.297_to_CXL_1.1.0.457-B3.exe application file and click Run as administrator.

We recommend you to use a free download manager like Free Download Manager http://www.freedownloadmanager.org/ to download your files.
This will allow you to resume a broken or paused download and should prevent the corruption of files once downloaded.

- To play Cities XL:

1. Run Cities XL.
2. Do not register your copy of Cities XL, this is no more required.
3. Enter the User Name: citiesxl
4. Enter the password: citiesxl
5. Click the Connection button then the Play button.

B. FOR THE STEAM VERSION:

Since the closure of Monte Cristo company, the multiplayer servers were closed, only the solo mode is available.

To play Cities XL:

1. Run Cities XL.
2. Do not register your copy of Cities XL, this is no more required.
3. Enter the User Name: citiesxl
4. Enter the password: citiesxl
5. Click the Connection button then the Play button.

We apologize for the inconvenience.

Best Regards,

Cities XL Technical Support
Focus Home Interactive
TECHNICAL SUPPORT
FOCUS INTERACTIVE TEAM


Return to “Technical Forum”

Who is online

Users browsing this forum: No registered users and 1 guest