[FIXED]Account Issues!

Moderator: Focus Team

MrRawRity
Posts: 3
Joined: 26 August 2012, 11:27

[FIXED]Account Issues!

Postby MrRawRity » 26 August 2012, 11:34

Why hello there!,

I recently dug up my Cities XL game (NOT the 2011/2012 expansion) and reinstalled it onto my computer after more than a year off not playing the game.

I was required to enter in my account details. Which is what stumped me...

I forgot my account details; My Password, My Email that I used. The only hold I have is my (Pretty Lame) username, "Builderoo".
My activation key is in my possession and I have the case and the disk.

I've emailed the Focus Support staff, of which I havent to get a response in almost a week from.


I'm DYING to play this game, so what should I do?

Thanks,
MrRawR

MrRawRity
Posts: 3
Joined: 26 August 2012, 11:27

Re: Account Issues!

Postby MrRawRity » 30 August 2012, 23:51

Do the support staff have anything to say about this, or are my questions going unanswered?

Might as well go onto "Simtropolis" to plead my case...

FocusTechSupport
Moderator
Posts: 505
Joined: 19 July 2010, 16:32
Location: Paris, France
Contact:

Re: Account Issues!

Postby FocusTechSupport » 04 September 2012, 17:55

Hello,

A. FOR THE DVD VERSION AND DIGITAL VERSION (EXCEPT THE STEAM VERSION):

The latest game version is required in order to connect to the Cities XL server and play the game in solo mode.
Since the closure of Monte Cristo company, the multiplayer servers were closed. The Cities XL key is no more required.

- Please download and install the following update for the 1.0.0.297 version of Cities XL:

1. Click http://support.focus-home.fr/CXL_1.0.0. ... 457-B3.zip
2. Save CXL_1.0.0.297_to_CXL_1.1.0.457-B3.zip file on the hard disk.
3. Once download done, open CXL_1.0.0.297_to_CXL_1.1.0.457-B3.zip file.
4. Run CXL_1.0.0.297_to_CXL_1.1.0.457-B3.exe application file and follow the instructions.

If you have Windows Vista or Windows 7 and you cannot install the update:
Right mouse click CXL_1.0.0.297_to_CXL_1.1.0.457-B3.exe application file and click Run as administrator.

We recommend you to use a free download manager like Free Download Manager http://www.freedownloadmanager.org/ to download your files.
This will allow you to resume a broken or paused download and should prevent the corruption of files once downloaded.

- To play Cities XL:

1. Run Cities XL.
2. Do not register your copy of Cities XL, this is no more required.
3. Enter the User Name: citiesxl
4. Enter the password: citiesxl
5. Click the Connection button then the Play button.

B. FOR THE STEAM VERSION:

Since the closure of Monte Cristo company, the multiplayer servers were closed, only the solo mode is available.

To play Cities XL:

1. Run Cities XL.
2. Do not register your copy of Cities XL, this is no more required.
3. Enter the User Name: citiesxl
4. Enter the password: citiesxl
5. Click the Connection button then the Play button.

We apologize for the inconvenience.

Best Regards,

Cities XL Technical Support
Focus Home Interactive
TECHNICAL SUPPORT
FOCUS INTERACTIVE TEAM

MrRawRity
Posts: 3
Joined: 26 August 2012, 11:27

Re: Account Issues!

Postby MrRawRity » 08 September 2012, 09:30

Thankyou so much!,

This worked very well!


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