CitiesXL 2011 and Platinum Crashes

Moderator: Focus Team

oldswede
Posts: 12
Joined: 20 July 2010, 17:13

CitiesXL 2011 and Platinum Crashes

Postby oldswede » 03 October 2013, 18:35

I have had Cities XL 2011 and now cities XL Platinum installed. Both crashed just after I start a city but before the first autosave.
Both games also crashed during the tutorial shortly after start up.
The only mod installed is the "skip intro". (Mod was installed because of the long loading time and doesn't affect the crashing)
My computer is ACER ASPIRE ZS600 All-in-one with touch screen with windows 8 home.
Intel Pentium CPU G640 @2.89 Ghz (2 CPUs)~2.80 Ghz Memory 4 gigs.
I have CitiesXL 2009 installed and working good.
I've contacted Focus support with no reply.
As I don't get on the forum very often please send any help to <cej@sasktel.net>
Any help would be appreciated.
Thank you.

PS
I have CitiesXL Platinum installed on my HP Pavilion laptop with windows 7 home premium.
Works great and with several of the enhancing mods installed.

FocusTechSupport
Moderator
Posts: 505
Joined: 19 July 2010, 16:32
Location: Paris, France
Contact:

Re: CitiesXL 2011 and Platinum Crashes

Postby FocusTechSupport » 08 October 2013, 12:09

We need information about your hardware configuration:

1. Open the Charms Bar (shortcut Windows + C keys) and click Search.
2. Click Apps and enter the command DXDIAG then click DXDIAG under Results.

Display tab: name of the graphics controller (Name) and the driver date (Date).
Audio tab: name of the audio controller (Name) and the driver date (Date).

Please provide us the above information only and not the full content report.
TECHNICAL SUPPORT
FOCUS INTERACTIVE TEAM

oldswede
Posts: 12
Joined: 20 July 2010, 17:13

Re: CitiesXL 2011 and Platinum Crashes

Postby oldswede » 12 October 2013, 18:36

Hope this is what you wanted,
Intel(R) HD Graphics
Driver Date: 25/09/12
Model: WDDM 1.2

oldswede
Posts: 12
Joined: 20 July 2010, 17:13

Re: CitiesXL 2011 and Platinum Crashes

Postby oldswede » 14 November 2013, 18:43

I sure would appreciate any help with my crash problem.
Would rather play CitieXL 1012 or Platinum on my PC than on the laptop.


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