[INFO] Technical FAQ 8 November 2010

Moderator: Focus Team

FocusTechSupport
Moderator
Posts: 505
Joined: 19 July 2010, 16:32
Location: Paris, France
Contact:

[INFO] Technical FAQ 8 November 2010

Postby FocusTechSupport » 14 October 2010, 09:26

INTRODUCTION
- If you cannot run the game or you are experiencing stuttering, please close any background applications that could be the cause of this (virus scanners, optimization tools...).
- If you are experiencing an activation issue and the game disc is not recognized anymore, where once it was, try disabling antivirus software before running the game.
- Do not run a DVD emulation software (Daemon Tools, MagicISO, Alcohol 120%...) before running the game.
- If you are on Windows Vista / Windows 7, please disable the Desktop Composition before running the game.
- Please update your graphics and audio drivers as well as your operating system via Windows Update.
- If you have two graphics card, please disable Crossfire (ATI) / SLI (NVIDIA) from the graphics card control panel.
- If you have one graphics card with two GPUs, please disable one GPU from the graphics card control panel.
- Please adjust the in-game graphics details to your computer specifications.
- If you are trying to play using high graphics settings and you are experiencing stuttering, please reduce the graphics details.


CONTENTS
  1. How to keep the drivers of your computer up-to-date.
  2. How to identify the graphics controller of the computer.
  3. ATI graphics controllers for desktop and laptop computer.
  4. NVIDIA graphics controllers for desktop computer.
  5. NVIDIA graphics controllers for laptop computer.
  6. How to identify the audio controller of the computer.
  7. Update REALTEK audio controller drivers.
  8. Update CREATIVE X-FI audio controller drivers.
  9. AMD processor drivers for WINDOWS XP.
  10. Optimizer for AMD ATHLON64 X2 processors.
  11. Remove driver leftovers from your system.
  12. Glary Utilities to optimize and clean your computer.
  13. Windows Vista/Windows 7: How to disable the Desktop Composition.
  14. Contact Metaboli online shop (online version of CitiesXL 2011).
  15. Contact the technical support for Citie XL 2011.


A. HOW TO KEEP THE DRIVERS OF YOUR COMPUTER UP-TO-DATE
Driver Detective software is designed to quickly locate the most current drivers specific to your computer system through its user friendly interface and access to an extensive database.
Driver Detective saves the frustration and extensive time investment usually associated with updating drivers.
To access to DriversHQ web site, please click http://www.drivershq.com


B. HOW TO IDENTIFY THE GRAPHICS CONTROLLER OF THE COMPUTER

WINDOWS XP
1. Press Windows and R keys from the keyboard.
2. Type DXDIAG and press Enter key.
3. From the DirectX diagnostic tool, click Display tab.

WINDOWS VISTA/WINDOWS 7
1. Press Windows and R keys from the keyboard.
2. Type DXDIAG and press Enter key.
3. From the DirectX diagnostic tool, click Display tab.


C. ATI GRAPHICS CONTROLLERS FOR DESKTOP AND LAPTOP COMPUTER

ATI RADEON HD 3000/4000/5000 SERIES - WINDOWS XP 32-BIT
1. Click http://sites.amd.com/us/game/downloads/ ... xp-32.aspx
2. Click Download button.
3. Save the application file (10-12_xp32_dd_ccc_enu.exe file for example) on the hard disk.
4. Once download done, run the application file and follow the instructions.

ATI RADEON HD 3000/4000/5000 SERIES - WINDOWS VISTA 32-BIT
1. Click http://sites.amd.com/us/game/downloads/ ... ta-32.aspx
2. Click Download button.
3. Save the application file (10-12_vista32_win7_32_dd_ccc_wdm_enu.exe file for example) on the hard disk.
4. Once download done, run the application file and follow the instructions.

ATI RADEON HD 3000/4000/5000 SERIES - WINDOWS VISTA 64-BIT
1. Click http://sites.amd.com/us/game/downloads/ ... ta-64.aspx
2. Click Download button.
3. Save the application file (10-12_vista64_win7_64_dd_ccc_wdm_enu.exe file for example) on the hard disk.
4. Once download done, run the application file and follow the instructions.

ATI RADEON HD 3000/4000/5000 SERIES - WINDOWS 7 32-BIT
1. Click http://sites.amd.com/us/game/downloads/ ... n7-32.aspx
2. Click Download button.
3. Save the application file (10-12_vista32_win7_32_dd_ccc_wdm_enu.exe file for example) on the hard disk.
4. Once download done, run the application file and follow the instructions.

ATI RADEON HD 3000/4000/5000 SERIES - WINDOWS 7 64-BIT
1. Click http://sites.amd.com/us/game/downloads/ ... n7-64.aspx
2. Click Download button.
3. Save the application file (10-12_vista64_win7_64_dd_ccc_wdm_enu.exe file for example) on the hard disk.
4. Once download done, run the application file and follow the instructions.


D. NVIDIA GRAPHICS CONTROLLERS FOR DESKTOP COMPUTER

NVIDIA GEFORCE 8/9/100/200/300/400 SERIES - WINDOWS XP 32-BIT
1. Click http://us.download.nvidia.com/Windows/2 ... l_whql.exe
2. Save 260.99_desktop_winxp_32bit_international_whql.exe application file on the hard disk.
3. Once download done, run 260.99_desktop_winxp_32bit_international_whql.exe and follow the instructions.

NVIDIA GEFORCE 8/9/100/200/300/400 SERIES - WINDOWS VISTA/WINDOWS 7 32-BIT
1. Click http://us.download.nvidia.com/Windows/2 ... l_whql.exe
2. Save 260.99_desktop_win7_winvista_32bit_international_whql.exe application file on the hard disk.
3. Once download done, run 260.99_desktop_win7_winvista_32bit_international_whql.exe and follow the instructions.

NVIDIA GEFORCE 8/9/100/200/300/400 SERIES - WINDOWS VISTA/WINDOWS 7 64-BIT
1. Click http://us.download.nvidia.com/Windows/2 ... l_whql.exe
2. Save 260.99_desktop_win7_winvista_64bit_international_whql.exe application file on the hard disk.
3. Once download done, run 260.99_desktop_win7_winvista_64bit_international_whql.exe and follow the instructions.


E. NVIDIA GRAPHICS CONTROLLERS FOR LAPTOP COMPUTER

NVIDIA GEFORCE 8M/9M/100M/200M/300M/400M/QUADRO NVS/FX NOTEBOOK GPU SERIES

WINDOWS XP 32-BIT
1. Click http://us.download.nvidia.com/Windows/2 ... l_whql.exe
2. Save 258.96_notebook_winxp_32bit_international_whql.exe application file on the hard disk.
3. Once download done, run 258.96_notebook_winxp_32bit_international_whql.exe and follow the instructions.

WINDOWS VISTA/WINDOWS 7 32-BIT
1. Click http://us.download.nvidia.com/Windows/2 ... l_whql.exe
2. Save 260.99_notebook_winvista_win7_32bit_international_whql.exe application file on the hard disk.
3. Once download done, run 260.99_notebook_winvista_win7_32bit_international_whql.exe and follow the instructions.

WINDOWS VISTA/WINDOWS 7 64-BIT
1. Click http://us.download.nvidia.com/Windows/2 ... l_whql.exe
2. Save 258.96_notebook_winvista_win7_64bit_international_whql.exe application file on the hard disk.
3. Once download done, run 258.96_notebook_winvista_win7_64bit_international_whql.exe and follow the instructions.

This is a reference driver that can be installed on supported NVIDIA GeForce notebook GPUs.
However, please note that your notebook original equipment manufacturer (OEM) provides certified drivers for your specific notebook on their website.
NVIDIA recommends that you check with your notebook OEM about recommended software updates for your notebook.
OEMs may not provide technical support for issues that arise from the use of this driver.

Before downloading the driver:

Please check to make sure that your notebook has a supported GPU.
It is recommended that you backup your current system configuration http://www.nvidia.com/object/notebook_d ... tions.html
If you own a Dell Inspiron 1420, Dell XPS M1330, Dell XPS M1530, or Dell Latitude D630/D630c it is highly recommended that you first install this Dell software update http://www.nvidia.com/object/recommende ... dates.html


F. HOW TO IDENTIFY THE AUDIO CONTROLLER OF THE COMPUTER

WINDOWS XP
1. Press Windows and R keys from the keyboard.
2. Type DXDIAG and press Enter key.
3. From the DirectX diagnostic tool, click Sound tab.

WINDOWS VISTA/WINDOWS 7
1. Press Windows and R keys from the keyboard.
2. Type DXDIAG and press Enter key.
3. From the DirectX diagnostic tool, click Sound tab.


G. UPDATE REALTEK AUDIO CONTROLLERS DRIVERS

REALTEK AC97 AUDIO DRIVER UPDATE FOR WINDOWS XP
1. Click http://support.focus-home.fr/WDM_A406.exe
2. Save WDM_A406.exe application file on the hard disk.
3. Once download done, run WDM_A406.exe and follow the instructions.

REALTEK HD AUDIO DRIVER UPDATE FOR WINDOWS XP
1. Click http://support.focus-home.fr/WDM_R251.exe
2. Save WDM_R251.exe application file on the hard disk.
3. Once download done, run WDM_R251.exe and follow the instructions.

REALTEK HD AUDIO DRIVER UPDATE FOR WINDOWS VISTA/WINDOWS 7
1. Click http://support.focus-home.fr/Vista_Win7_R251.exe
2. Save Vista_Win7_R251.exe application file on the hard disk.
3. Once download done, run Vista_Win7_R251.exe and follow the instructions.


H. UPDATE CREATIVE X-FI AUDIO CONTROLLERS DRIVERS

XtremeGamer Fatal1ty Professional Series
Platinum Fatal1ty Champion Series
XtremeMusic/XtremeGamer/Platinum/Fatal1ty/Elite Pro/X-Fi


WINDOWS XP/WINDOWS VISTA/WINDOWS 7
1. Click http://support.focus-home.fr/SBXF_PCDRV ... 8_0013.zip
2. Save SBXF_PCDRV_LB_2_18_0013.zip file on the hard disk.
3. Once download done, open SBXF_PCDRV_LB_2_18_0013.zip.
4. Run SBXF_PCDRV_LB_2_18_0013.exe application file and follow the instructions.

PCI Sound Blaster X-Fi Xtreme Audio

WINDOWS XP
1. Click http://support.focus-home.fr/XFXA_PCDRV ... 4_0079.zip
2. Save XFXA_PCDRV_LB_1_04_0079.zip file on the hard disk.
3. Once download done, open XFXA_PCDRV_LB_1_04_0079.zip.
4. Run XFXA_PCDRV_LB_1_04_0079.exe application file and follow the instructions.

WINDOWS VISTA/WINDOWS 7
1. Click http://support.focus-home.fr/XFXA_PCDRV ... 4_0090.zip
2. Save XFXA_PCDRV_LB_1_04_0090.zip file on the hard disk.
3. Once download done, open XFXA_PCDRV_LB_1_04_0090.zip.
4. Run XFXA_PCDRV_LB_1_04_0090.exe application file and follow the instructions.


I. AMD PROCESSOR DRIVERS FOR WINDOWS XP
The processor driver is compatible with the AMD Athlon(TM) 64, Mobile AMD Athlon 64, Mobile Sempron(TM), Sempron(TM), AMD Turion(TM) Mobile Technology, AMD Phenom(TM) and all Opteron(TM) processors including Quad-Core.

1. To download AMD Processor Driver Version 1.3.2.0053, please click http://support.amd.com/us/Processor_Tec ... 320053.zip
2. Save AMD_Processor_Driver_1320053.zip file on the hard disk.
3. Open AMD_Processor_Driver_1320053.zip and run setup.exe file.
4. Follow the instructions.


J. OPTIMIZER FOR AMD ATHLON64 X2 PROCESSORS
The AMD Dual-Core Optimizer update for desktop computer is required, only if you have stuttering and crashes with your games.
If you do not have any problem with your games, please do not install this update.

1. To download AMD Dual-Core Optimizer for desktop computer only*, please click http://support.amd.com/us/Processor_Tec ... _1.1.4.zip
2. Save DCO_1.1.4.zip file on the hard disk.
3. Open DCO_1.1.4.zip and run Setup.exe.
4. Follow the instructions.

*If you have a laptop computer, please do not install AMD Dual-Core Optimizer.


K. REMOVE DRIVER LEFTOVERS FROM YOUR SYSTEM
Driver Sweeper is a fast tool to remove driver leftovers from your system.
It's very important to remove your drivers on a proper way, because driver leftovers can cause problems like stability and startup problems.
You can use it if you want to update/remove drivers from your system.

How to download and install Driver Sweeper:

1. Click http://phyxion.net/Driver-Sweeper/Drive ... weeper-285
2. Save DriverSweeper_2.8.5.exe application file on the hard disk.
3. Run DriverSweeper_2.8.5.exe application file and follow the instructions.

How to use Driver Sweeper:

1. Uninstall the drivers from Add/Remove programs in the Control Panel of Windows.
2. Restart the computer.
3. Run Driver Sweeper*, select the drivers that you have uninstalled and click Clean button.
4. Restart the computer.
5. Install the new drivers.

* For Windows Vista and Windows 7 users, please run Driver Sweeper in administrator mode:
Right mouse click Driver Sweeper shortcut and click Run as administrator.


L. GLARY UTILITIES TO OPTIMIZE AND CLEAN YOUR COMPUTER

1. Click http://www.glarysoft.com/products/utili ... utilities/
2. Save gusetup.exe application file on the hard disk.
3. Once download done, run gusetup.exe and follow the instructions.
4. Run Glary Utilities.
5. Click Scan for Issues button.
6. Once the scan done, click Repair Problems button.
7. Close Glary Utilities.


M. WINDOWS VISTA/WINDOWS 7: HOW TO DISABLE THE DESKTOP COMPOSITION

1. Right mouse click Cities XL 2011 shortcut and click Properties.
2. Click Compatibility tab.
3. Check 'Disable the Desktop Composition' and click OK button.
4. Run Cities XL 2011.


N. CONTACT METABOLI ONLINE SHOP (ONLINE VERSION OF CITIES XL 2011)

For all your questions regarding the payment, the download, the installation or the game activation, please contact the technical support of Metaboli GamesPlanet: supportdl.focus@gamesplanet.com

Bei Problemen mit Zahlungsart, Download, Installation oder Aktivation Ihres Spiels wenden Sie sich bitte an: supportdl.focus@gamesplanet.com

Per tutti i problemi relativi al pagamento, al download, all’installazione o all’attivazione del gioco, ti invitiamo a contattare il supporto Metaboli GamesPlanet a questo indirizzo: supportdl.focus@gamesplanet.com

Para cualquier pregunta sobre el pago, la descarga, la instalación o la activación de tu juego, por favor contacta con el servicio al cliente Metaboli GamesPlanet: supportdl.focus@gamesplanet.com


O. CONTACT THE TECHNICAL SUPPORT FOR CITIES XL 2011
You can contact the technical support of Cities XL 2011 by e-mail by writing to: support@citiesxl.com
TECHNICAL SUPPORT
FOCUS INTERACTIVE TEAM

Return to “Technical Forum”

Who is online

Users browsing this forum: No registered users and 4 guests